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SU Office Closed
The SU office is closed to walk-in customer service in response to the coronavirus pandemic.
Lights Out? Let Us Know!
If you lose power, call us 24 hours a day, 7 days a week, at (608) 873-9322.
Stoughton Utilities is Hiring
We are now accepting applications to fill an open position at SU.
 
Public Power Week Scavenger Hunt
Stoughton Utilities is celebrating Public Power Week October 5-9 with a family friendly scavenger hunt! Crack the code using the clues provided. Visit the secret Stoughton location and send us a picture to be entered to win a new grand prize every day! Additional prizes will also be awarded throughout the week to lucky participants.

Public Power puts the people of Stoughton first, and Public Power Week gives us the chance to celebrate the advantages of locally owned power with our citizens. Public Power Week is observed annually during the first full week of October, and celebrates the reliable, affordable electricity that publicly owned utilities provide to their communities. This year, Stoughton is celebrating its 129th anniversary as a Public Power Community! ...
Electric Service Disconnections Resume September 2
Stoughton Utilities is advising electric and water customers who are behind on their bills to immediately pay any delinquent balances, or enter into a deferred payment agreement with the utility to avoid service disconnection.

Wisconsin’s Winter Emergency Period, often referred to as the moratorium on residential service disconnection, ended April 15. Due to the COVID-19 public health crisis, Stoughton Utilities suspended all delinquent account collection activity, including service disconnections, through September 1.

Stoughton Utilities will disconnect all accounts with severely delinquent balances on September 2.

Deferred payment agreements are available to all residential customers to allow for partial payments over a period of time. A down payment will be required when entering into a payment agreement. Please contact us to discuss a personalized agreement that meets your individual financial situation and schedule.

Special extensions are available if anyone in the home is currently infected with COVID-19, or was previously infected since March resulting in unexpected medical expenses.

Unpaid utility bills drive up costs for the whole community due to the fact that any balance that is uncollectable is essentially recovered from the entire customer base through future rates. It is Stoughton Utilities' goal to do whatever we can to collect unpaid bills, while also helping customers avoid service disruptions for nonpayment by working with them to establish a deferred payment agreement. Stoughton Utilities has not pursued any electric service disconnections since October 2019 ...
COVID-19 Energy Assistance Information
For some customers, including seniors on fixed incomes, energy expenses can be a financial burden. Many here in our community cannot afford the energy to meet their basic needs. Many residents have found themselves facing new challenges during the COVID-19 public health emergency.

Wisconsin's Home Energy Assistance Program (WHEAP) provides for assistance with heating costs, electric costs (regardless of heat source), and energy crisis situations. Energy assistance is a one-time benefit payment provided to income qualifying residents during the COVID-19 public health emergency, now through September 30, 2020. The amount of the energy assistance benefit varies according to household size, income level, and household energy costs. Income eligibility is now determined based on your income over the past 30 days.

Click here to apply for Home Energy Plus online.

Stoughton Utilities customers living in Dane County can also call (608) 267-8601 to schedule an appointment to apply for assistance. For additional information on how to apply for energy assistance, please call toll-free 1-866-HEATWIS (1-866-432-8947).

Due to the COVID-19 public health crisis, eligibility guidelines have changed, so you may now be eligible for assistance even if you previously did not quality ...
Stoughton Utilities Coronavirus (COVID-19) Response
As a community-owned, not-for-profit utility, Stoughton Utilities is committed to standing with our customers in the City of Stoughton and five surrounding townships as we all work together to get through the COVID-19 public health crisis, and the resulting unprecedented change in societal and economic expectations.

Stoughton Utilities has closed its office to walk-in traffic, however all customer service operations continue during our normal business hours of 8:00 a.m. to 4:00 p.m., Monday through Friday. If you would like to meet with any Stoughton Utilities employee in-person to discuss any topic, please contact us to setup an appointment for an individual office visit.

Customer Service remains available by phone and email during normal business hours. Please contact us with any account questions and we will provide a prompt response.

We have suspended all service appointments that would require us to enter your home or business, including water meter replacements and cross-connection inspections. Exceptions will be made in emergency situations.

Stoughton Utilities will continue to keep a close eye on ongoing developments, and may adjust our response as situations change. Please click below to view full details on our COVID-19 response ...
 
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