Some customers have been contacted with a common disconnection scam.

The SU office is closed to walk-in customer service in response to the coronavirus pandemic.

We are now accepting applications to fill an open position at SU.

Stoughton Utilities will be conducting its annual summer flushing program of water mains and fire hydrants. Flushing operations will start Monday, June 8 and will be conducted weekdays between the hours of 7:00 a.m. and 3:30 p.m. Flushing operations will conclude approximately the first week in August.

Flushing of the water mains is conducted by opening the fire hydrants and allowing the water to flow for several minutes. The purpose of flushing is to remove sediment and mineral deposits that settle on the bottom of the water mains. Some temporary discoloration of water may result, and although it may cause laundry stains, the water remains safe to drink. Issues with sediment and discoloration may be cleared by opening your cold water faucets to full pressure once utility personnel have left the area ...

Recently, residential electric customers in Stoughton were targeted with a common utility scam. Scammers frequently take advantage of worried utility customers using the threat of disconnection to demand immediate payment. There are a few things you can keep in mind to avoid being a victim. Stoughton Utilities will never call you and demand immediate payment over the phone, nor will we ever accept payment while at your home or business. We will never require payment by prepaid debit card (such as Green Dot, MoneyPak, or prepaid gift cards), or by wire transfer services such as Western Union.

Stoughton Utilities is not currently disconnecting any customers for nonpayment of bills.

In all cases except those where a very serious safety hazard exists, Stoughton Utilities will contact you by mail at least 10 days prior to any scheduled disconnection. If a serious safety hazard exists, we will not require or accept payment to cancel the disconnection.

If you receive a suspicious call, hang up and call our office or the Stoughton Police Department to determine if it was a SU employee. If anyone claiming to be a SU employee visits your home or business, request to see their utility ID card and contact our office if you question the authenticity. If anyone claiming to offer bill payment assistance visits your home, close the door and immediately contact the Stoughton Police Department ...

For some customers, including seniors on fixed incomes, energy expenses can be a financial burden. Many here in our community cannot afford the energy to meet their basic needs. Many residents have found themselves facing new challenges during the COVID-19 public health emergency.

Wisconsin's Home Energy Assistance Program (WHEAP) provides for assistance with heating costs, electric costs (regardless of heat source), and energy crisis situations. Energy assistance is a one-time benefit payment provided to income qualifying residents during the COVID-19 public health emergency, now through September 30, 2020. The amount of the energy assistance benefit varies according to household size, income level, and household energy costs. Income eligibility is now determined based on your income over the past 30 days.

Stoughton Utilities customers living in Dane County can call (608) 267-8601 to schedule an appointment to apply for assistance. For additional information on how to apply for energy assistance, please call toll-free 1-866-HEATWIS (1-866-432-8947).

Due to the COVID-19 public health crisis, eligibility guidelines have changed, so you may now be eligible for assistance even if you previously did not quality ...

As a community-owned, not-for-profit utility, Stoughton Utilities is committed to standing with our customers in the City of Stoughton and five surrounding townships as we all work together to get through the COVID-19 public health crisis, and the resulting unprecedented change in societal and economic expectations.

Stoughton Utilities has closed its office to the public, however all customer service operations continue during our normal business hours of 8:00 a.m. to 4:00 p.m., Monday through Friday.

Customer Service remains available by phone and email during normal business hours. Please contact us with any account questions and we will provide a prompt response.

We have suspended all service appointments that would require us to enter your home or business, including water meter replacements and cross-connection inspections.

During these uncertain times, our commitment to providing electric, water, and wastewater service extends to providing continued service to all residents and businesses, regardless of ability to pay.

Stoughton Utilities will continue to keep a close eye on ongoing developments, and may adjust our response as situations change. Please click below to view full details on our COVID-19 response ...