Stoughton Utilities customer service will be unavailable during the holidays.

The SU office is closed to walk-in customer service in response to the coronavirus pandemic.

If you lose power, call us 24 hours a day, 7 days a week, at (608) 873-9322.

Stoughton Utilities is celebrating the holidays with a Curbside Holiday Donation Drive to collect non-perishable food donations for local food pantries! All customers making donations will receive a strand of LED holiday lights and a free gift! PLUS, with each item donated, customers will be entered into a drawing to win prizes including an Ecobee smart thermostat, utility bill credits, and more!

Just drive up to our office December 11 from 1:00 p.m. to 5:00 p.m. or December 12 from 10:00 a.m. to 2:00 p.m. and we will collect your donations. You don't even need to leave your car! For your safety and the safety of SU employees, please wear a mask while making your donation ...

Stoughton Utilities is working to develop a program that will replace all publicly- and privately-owned lead service lines that are connected to the public water system in the City of Stoughton. As part of this initiative, Stoughton Utilities will be working to verify residential water service line materials in the city's historic neighborhoods over the next few months. This is necessary to ensure that all public and private lead service lines have been identified and can be replaced during future utility projects.

Technicians will be going door-to-door and requesting access to your water meter, typically located in the basement. Verifications will begin the week of October 26, 2020, and will take place Monday through Friday between the hours of 8:00 a.m. and 3:30 p.m. Verification of your water service line material will take approximately 10 minutes or less.

Stoughton Utilities staff will carry photo identification with their name and the SU logo. SU will deliver a door hanger to your home 1-2 days before we arrive to request access.

We take the threat of COVID-19 seriously. Technicians will wear a face covering when entering your home, and will maintain a 6-foot physical separation. We also ask that you please follow all CDC recommendations to prevent the spread of COVID-19, including wearing a face covering and maintaining at least a 6-foot physical separation from our technician ...

For some customers, including seniors on fixed incomes, energy expenses can be a financial burden. Many here in our community cannot afford the energy to meet their basic needs.

Wisconsin's Home Energy Assistance Program (WHEAP) provides for assistance with heating costs, electric costs (regardless of heat source), and energy crisis situations. Energy assistance is a one-time benefit payment provided to income qualifying residents during the winter heating season (October 1 through May 15). The amount of the energy assistance benefit varies according to household size, income level, and household energy costs.

Click here to apply for Home Energy Plus online.

Stoughton Utilities customers living in Dane County can also call (608) 267-8601 to schedule an appointment to apply for assistance. For additional information on how to apply for energy assistance, please call toll-free 1-866-HEATWIS (1-866-432-8947) ...

As a community-owned, not-for-profit utility, Stoughton Utilities is committed to standing with our customers in the City of Stoughton and five surrounding townships as we all work together to get through the COVID-19 public health crisis, and the resulting unprecedented change in societal and economic expectations.

Stoughton Utilities has closed its office to walk-in traffic, however all customer service operations continue during our normal business hours of 8:00 a.m. to 4:00 p.m., Monday through Friday. If you would like to meet with any Stoughton Utilities employee in-person to discuss any topic, please contact us to setup an appointment for an individual office visit.

Customer Service remains available by phone and email during normal business hours. Please contact us with any account questions or utility concerns. Field operators continue to work to maintain the safety and reliability of the electric, water, and wastewater systems.

For your safety, all utility employees have been instructed to wear masks whenever interacting with customers, contractors, and coworkers ...