SU Logo
SU Logo
True
 
Disconnection InformationEnergy AssistanceCustomer IncentivesUtilities CommitteeOur Current RatesWater Quality ReportService Application
Sign in to My Account
Sign in using your account number and password...
     
 
Deferred Payment Agreements Available
Payment agreements are available to most residential customers behind on their bills.
ENERGY STAR Incentives
Receive a $25 bill credit when you upgrade to ENERGY STAR® appliances!
Stoughton Utilities is Hiring
We are now accepting applications to fill an open position at SU.
Important Public Notice
An important public notice has been posted and is available to view online.
 
Lineworker Appreciation Day Coloring Contest
Calling all kids! Sharpen your colored pencils and bust out your crayons!

To celebrate National Lineworker Appreciation Day on April 18, Stoughton Utilities is pleased to announce a coloring contest for children.

The coloring contest runs from now through April 23 to raise awareness and show appreciation to the local utility’s line crew. One of the benefits of a locally owned, not-for-profit utility like Stoughton Utilities, is a dedicated, hometown line crew ready to respond quickly when issues arise.

The deadline for entry is April 23 ...
Electric Service Disconnections Resume April 15
Stoughton Utilities is advising customers who are behind on their bills to promptly pay any delinquent balances, or to contact us to discuss a deferred payment agreement if unable to pay in full. Service disconnections will resume in April, so customers should plan now how they will address any unpaid bills.

Wisconsin’s Winter Emergency Period, often referred to as the moratorium on residential service disconnection, ends April 15. Electric and water service disconnections can resume on or after that date. Stoughton Utilities has not pursued any electric service disconnections since October 2019.

Stoughton Utilities will disconnect all accounts with severely delinquent balances on Wednesday, April 21. Special extensions are available if anyone in the home is currently infected with COVID-19.

Deferred payment agreements are available to most residential customers to allow you to spread payment of your delinquent balance out over a period of time by making regular installment payments. A down payment will be required when entering into a payment agreement. Please contact us to discuss a personalized agreement that meets your individual financial situation and schedule. Each agreement will be custom tailored to your financial situation, with the down payment, length of term, and size of installment payments determined based on a number of factors, including time since last payment, size of delinquent balance, current income, tenant status, medical conditions, successful completion of past deferred agreements, and other factors.

Unpaid utility bills drive up costs for the whole community due to the fact that any balance that is uncollectable is essentially recovered from the entire customer base through future rates. It is Stoughton Utilities' goal to do whatever we can to collect unpaid bills, while also helping customers avoid service disruptions for nonpayment by working with them to establish a deferred payment agreement ...
Public Power Scholarship Available
As your locally owned, not-for-profit utility, Stoughton Utilities works to not only provide reliable, cost-effective utility services, but to also support and enrich the community. Stoughton Utilities believes that investing in the education of our youth is an investment in our community. That is why we have made a commitment to encourage them to continue their education beyond high school through an annual scholarship program.

Applicants are given the option to submit an essay or other project on the values of Public Power and energy conservation. The scholarship recipient will be chosen based on submitted application materials. To be eligible, the student's parents or legal guardians must be a customer of Stoughton Utilities ...
Lead Service Line Verifications
Stoughton Utilities is working to develop a program that will replace all publicly- and privately-owned lead service lines that are connected to the public water system in the City of Stoughton. As part of this initiative, Stoughton Utilities will be working to verify residential water service line materials in the city's historic neighborhoods over the next few weeks. This is necessary to ensure that all public and private lead service lines have been identified and can be replaced during our upcoming 2021 citywide lead service line replacement project.

Technicians will be going door-to-door and requesting access to your water meter, typically located in the basement. Verifications will begin the week of February 1, 2021, and will take place Monday through Friday between the hours of 8:00 a.m. and 4:00 p.m. Verification of your water service line material will take approximately 10 minutes or less.

Stoughton Utilities staff will carry photo identification with their name and the SU logo. SU will deliver a door hanger to your home 1-2 days before we arrive to request access.

We take the threat of COVID-19 seriously. Technicians will wear a face covering when entering your home, and will maintain a 6-foot physical separation. We also ask that you please follow all CDC recommendations to prevent the spread of COVID-19, including wearing a face covering and maintaining at least a 6-foot physical separation from our technician ...
Seasonal Energy Assistance Information
For some customers, including seniors on fixed incomes, energy expenses can be a financial burden. Many here in our community cannot afford the energy to meet their basic needs.

Wisconsin's Home Energy Assistance Program (WHEAP) provides for assistance with heating costs, electric costs (regardless of heat source), and energy crisis situations. Energy assistance is a one-time benefit payment provided to income qualifying residents during the winter heating season (October 1 through May 15). The amount of the energy assistance benefit varies according to household size, income level, and household energy costs.

Click here to apply for Home Energy Plus online.

Stoughton Utilities customers living in Dane County can also call (608) 267-8601 to schedule an appointment to apply for assistance. For additional information on how to apply for energy assistance, please call toll-free 1-866-HEATWIS (1-866-432-8947) ...
Stoughton Utilities Coronavirus (COVID-19) Response
As a community-owned, not-for-profit utility, Stoughton Utilities is committed to standing with our customers in the City of Stoughton and five surrounding townships as we all work together to get through the COVID-19 public health crisis, and the resulting unprecedented change in societal and economic expectations.

Stoughton Utilities has closed its office to walk-in traffic, however all customer service operations continue during our normal business hours of 8:00 a.m. to 4:00 p.m., Monday through Friday. If you would like to meet with any Stoughton Utilities employee in-person to discuss any topic, please contact us to setup an appointment for an individual office visit.

Customer Service remains available by phone and email during normal business hours. Please contact us with any account questions or utility concerns. Field operators continue to work to maintain the safety and reliability of the electric, water, and wastewater systems.

For your safety, all utility employees have been instructed to wear masks whenever interacting with customers, contractors, and coworkers ...
 
top