Sorry We Missed You!
What We Are Doing
In preparation for our 2021 Systemwide Lead Replacement Program,
Water technicians are currently going door-to-door in older neighborhoods with homes constructed prior to 1960 to gather an accurate inventory of homes currently
served by lead service lines. Service line verification requires our technician to access the property’s basement where the service line enters the home where
they will perform a visual inspection to determine the service line material.
Scheduling of Verification
Appointment blocks are set in 2-hour intervals, however the service line verification typically takes 10 minutes or less. Appointments are currently being scheduled
Monday through Friday during regular business hours.
Following the Verification
Following the verification, the technician will inform you of the water service line material. If the technician finds a lead service line, they will provide
the homeowner with information about our next steps, and the paperwork that will allow us to proceed with replacement as part of our citywide program. As the
replace program progresses through the year, SU will be in contact during the construction season to schedule any required service line replacement.
SU Employee Identification
All utility staff will carry a SU photo identification card and travel in vehicles marked with the SU logo. There is no cost for this service, and SU staff will never request any payment while at your property.
Stoughton Utilities views the elimination of lead from the public water supply as a community priority, and our efforts to do so persist during the COVID-19 pandemic, with
added precautions taken for your safety and the safety of our employees. We take the threat of COVID-19 very seriously, and our technicians will wear a face covering when
entering your home and observe social distancing guidelines. While our technicians are completing verifications inside of your home, we ask that you please follow all CDC
recommendations to prevent the spread of COVID-19, including wearing a face covering and maintaining social distancing.
If the booking button above does not work for you,
click here to go to the scheduling page
. Please contact us for scheduling assistance or if you have any questions about the service line verification