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Stoughton Utilities Coronavirus (COVID-19) Response
Stoughton Utilities Coronavirus (COVID-19) Response
COVID-19 Response As a community-owned, not-for-profit utility, Stoughton Utilities is committed to standing with our customers in the City of Stoughton and five surrounding townships as we all work together to get through the COVID-19 public health crisis, and the resulting unprecedented change in societal and economic expectations.

Accordingly, we are taking routine precautionary measures to minimize risk.

Stoughton Utilities has closed its office to walk-in traffic, however all customer service operations continue during our normal business hours of 8:00 a.m. to 4:00 p.m., Monday through Friday. Although we are not accepting cash payments, SU continues to offer all other payment options to customers with no fees or surcharges.

If you would like to meet with any Stoughton Utilities employee in-person to discuss any topic, please contact us to setup an appointment for an individual office visit. For your safety, all utility employees have been instructed to wear masks whenever interacting with customers, contractors, and coworkers.

There is a curbside payment deposit box which can be used to drop off payments, and these payments will be collected daily. Payments can also be made using a debit or credit card over the phone and online through the MyAccount customer portal.

Customer Service remains available by phone and email during normal business hours. Please contact us with any account questions and we will provide a prompt response.

If you are moving and need to start service, please download our Application for Residential Service. You can return the application along with a copy of your photo ID either by email, postal mail, or by dropping it off in our curbside payment deposit box.

We have suspended all residential service disconnections for nonpayment through April 15, 2021. Residential service disruptions may still occur to facilitate system maintenance and equipment replacement efforts, or to address safety concerns. Non-residential service disconnections have resumed, and will continue unless the business provides public health services.

Field operators continue to work to maintain the safety and reliability of the electric, water, and wastewater systems. In case of an electric, water, or wastewater emergency, staff remains on-call to provide emergency response 24x7. Please contact us with any emergency needs.

Stoughton Utilities will continue to keep a close eye on ongoing developments, and may adjust our response as situations change. We will continue to keep this page updated.
 
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