Stoughton Utilities Coronavirus (COVID-19) Response
As a community-owned, not-for-profit utility, Stoughton Utilities is committed to standing with our customers in the City of Stoughton and five surrounding townships as we all work together to get through the COVID-19 public health crisis, and the resulting unprecedented change in societal and economic expectations.
Accordingly, we are taking routine precautionary measures to minimize risk.
Stoughton Utilities has closed its office to walk-in traffic, however all customer service operations continue during our normal business hours of 8:00 a.m. to 4:00 p.m., Monday through Friday. Although we are not accepting cash payments, SU continues to offer all other payment options to customers with no fees or surcharges.
If you would like to meet with any Stoughton Utilities employee in-person to discuss any topic, please contact us to setup an appointment for an individual office visit.
There is a curbside payment deposit box which can be used to drop off payments, and these payments will be collected daily. Payments can also be made using a debit or credit card over the phone and online through the MyAccount customer portal.
Customer Service remains available by phone and email during normal business hours. Please contact us with any account questions and we will provide a prompt response.
If you are moving and need to start service, please download our Application for Residential Service. You can return the application along with a copy of your photo ID either by email, postal mail, or by dropping it off in our curbside payment deposit box.
We have suspended all service appointments that would require us to enter your home or business, including water meter replacements and cross-connection inspections. Exceptions will be made in emergency situations.
In case of an electric, water, or wastewater emergency, staff remains on-call to provide emergency response 24x7. Please contact us with any emergency needs.
SU is committed to continuing to provide essential health and public safety services to the community, including reliable electricity, clean and safe drinking water, sanitary sewer collection and treatment, and adequate water supplies for fire protection. During these uncertain times, our commitment extends to providing continued service to all residents and businesses, regardless of ability to pay.
For the duration of the public health emergency Stoughton Utilities is:
Stoughton Utilities will continue to keep a close eye on ongoing developments, and may adjust our response as situations change. We will continue to keep this page updated.
- Accepting applications for new service without requiring in-person identity verification,
- Waiving all late payment penalties for active customers that do not make timely payment for service provided during the public health emergency,
- Offering deferred payment agreements for all customers, including residential, commercial, and industrial customers, that have experienced economic hardships affecting their ability to pay,
- Reconnecting all services that were previously disconnected for non-payment,
- Cancelling scheduled disconnections of properties known to be occupied, for any purpose other than threats to public health and safety, and
- Not issuing any new notices for potential service disconnection of occupied properties, except where a threat to public health and safety exists.